At Intaphaze we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, fill out the form on the contact us page and someone will get back to you asap.
Into the future
Intaphaze, recognizes that the world is faced with a number of social, economic and climatic challenges. At Intaphaze, we believe that it is our responsibility to play an active role in responding to some of these serious problems through our solutions, competencies and other resources.
By organizing work into group areas, we reduce our traveling time, work in the same postcode area is booked together. We also use the traveling route to go to customers.
Can I ring you on the mobile phone for assistance?
We will answer the mobile phone or return calls during traveling or my breaks during the day, We usually check the phone every hour if we are on a major install, We don’t expect customers to pay for the time it takes to call other customers.
We only do quotes for new large projects or permanent ongoing contracts.
The Standard charge rate for for projects under $3300 for labour on a single day this $99 per Man hour, plus materials and travel time.
How do you invoice?
We like to process our Invoices electronically, we can Post or Email the invoice anywhere.
Accounts to be settled within 7 days, or by arrangement.
Currently or charge rate is $99/hr for the first Hour 1 hr minimum, then charged in 15min increments there after.
Quotes are free for existing clients otherwise if we attend site the New Job fee must be paid - see above.
Emergency Breakdown call out AH is $140 /hr
What If I have a Breakdown that needs urgent repair?
If you have an emergency and we are not currently engaged in another breakdown we will immediately proceed to you location. Please note you will be charged $99/ hr during travel to your location.